In France, there is an “AccesPlus Service” available to help reduced mobility passengers in about 350 train stations. Their agents will meet you on arrival at the station and take you to your seat on the train (with a ramp if need be). They will accompany you when you disembark or transfer to another train.
Accessibility: Reduced Mobility: Call Acces Plus 48 hours in advance of travel to inquire and reserve: +33 (0)8 90 64 06 50 available from 6:00 am – midnight. For assistance boarding your train, arrive at the platform at least 30 minutes before departure time. Wheelchairs and boarding ramps are available if required.
Indicate your Departure and Destination Stations, Number of the train and your Coach and seat number (on your ticket). Also briefly explain the nature of your needs.
In this video, you can see reduced mobility access to the TGV as well as amenities aboard the train.
Accès Plus
Traveling with a disability or limited mobility? Whether you’re traveling around France or going abroad, book Accès Plus to have a personal assistant meet you at the station and help you board and exit your train. This service also includes carrying a single item of luggage up to 15 kg.
Accès Plus is now available in 360 stations for travel aboard TGV, Intercités, Alleo, Lyria, TGV France-Spain, and TGV France-Italy—and it’s free.
Telephone: +33 890 640 650. From a landline inside France, you pay €0.12/min including tax + the cost of the call.
E-mail: accesplus@sncf.fr
More information
TER (Regional trains) Accès Plus
Auvergne-Rhone-Alpes
by telephone: contact Allo TER at +33 969 322 141 (no surcharge from inside France). Available Monday through Friday, 07.00-19.00, and Saturday 08.00-13.00
by e-mail: terauvergne@sncf.fr
Burgundy-Franche-Comte
by telephone: call the Mobigo! call center at +33 380 112 929 and choose option 5. (From inside France, you pay the cost of a local call.) Service available Monday through Friday, 07.00-19.00.
by fax: +33 381 824 207
by postal mail: Services Accès TER Burgundy / BP 71273 / 25005 Besançon Cedex 03
Brittany
By telephone: +33 800 880 562 (toll-free from a landline inside France). Monday through Friday, 06.15-20.00, and Saturday 10.00-17.00.
Centre-Val de Loire
by telephone: call +33 800 835 923 (toll-free from inside France), Monday through Saturday (except bank holidays), 06.00-20.00. This service is free.
by postal mail: SNCF Service Accès TER, BP 40 625, 37206 TOURS cedex 03
Normandy
by telephone: call +33 800 801 801 (free from a landline inside France), Monday through Friday, 06.00-21.00
by fax: +33 235 521 480
Hauts-de-France (Northern France)
by telephone: call +33 805 506 070 (no surcharge from inside France), Monday through Friday, 06.00-20.00
by e-mail: ternordpasdecalais@sncf.fr
Accès Plus Transilien (Paris and Ile-de-France)
If you use a wheelchair or hold a disability card with a rating of 80% or more, Accès Plus Transilien is for you.
This personal assistance service is now available at 375 stations and stops in the Paris region—and it’s free. Accès Plus Transilien covers RER lines A, B, C, D and E and Transilien lines H, J, L, N and U
Telephone: Dial +33 890 640 650. From a landline inside France, you pay €0.12/min including tax + the cost of the call.
E-mail: accesplus@transilien-sncf.fr